Terms of Service

1. Acceptance of Terms

By creating an account, downloading our desktop application, or using any CRAFTHQ service (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.

We may update these Terms from time to time. Material changes will be communicated via email. Continued use of the Service after changes constitutes acceptance of the updated Terms.

2. Description of the Service

CRAFTHQ provides AI-powered tools to help job seekers analyze job postings, tailor resumes, and manage job applications. The Service may include:

• Job posting analysis and structured data extraction
• Resume template storage and management
• AI-generated recommendations for resume customization
• Application fit assessment
• Job history tracking

The Service uses third-party AI providers, including OpenAI, to generate analysis and recommendations. CRAFTHQ does not submit job applications on your behalf.

3. Eligibility and Accounts

You must be at least 18 years old to use the Service. By creating an account, you represent that:

• You are at least 18 years of age
• You provide accurate and current information
• You are responsible for maintaining the security of your account credentials
• You are responsible for all activity under your account

We may suspend or terminate accounts that violate these Terms or misuse the Service.

4. Acceptable Use

You agree not to:

• Use the Service for illegal or unlawful purposes
• Upload malicious code or harmful content
• Attempt to gain unauthorized access to systems or data
• Reverse engineer or decompile the Service
• Use automated tools to access the Service without permission
• Share account credentials
• Upload content you do not have the right to use
• Generate discriminatory, fraudulent, or misleading content
• Resell or commercially exploit the Service without authorization

5. AI-Generated Content and Limitations

The Service uses artificial intelligence to generate recommendations. You acknowledge that:

• AI output may be inaccurate, incomplete, or biased
• AI recommendations are suggestions, not professional advice
• You are responsible for reviewing and verifying all AI-generated content
• CRAFTHQ does not guarantee job offers, interviews, or employment outcomes

You must not submit false or misleading information to employers based on AI suggestions.

6. No Professional Advice

CRAFTHQ is a technology tool, not a career counseling, recruiting, or legal service. The Service does not replace professional advice.

7. Intellectual Property

Your Content: You retain ownership of content you upload. You grant us a limited license to process and analyze it solely to provide the Service.

Our Service: The CRAFTHQ application, website, and underlying technology are owned by CRAFTHQ Technologies and protected by intellectual property laws.

AI-generated outputs may be used by you, but you are responsible for their use and compliance with applicable laws and third-party rights.

8. Availability and Changes

The Service is provided “as is” and “as available.”

The Service is continuously improved, and features, workflows, and availability may evolve over time.

We may modify, suspend, or discontinue features, impose usage limits, or perform maintenance at any time.

9. Data Loss and Backups

To the extent permitted by law, we are not responsible for data loss or corruption. You are responsible for maintaining backups of important content.

10. Third-Party Services

The Service integrates with third-party providers such as Clerk and OpenAI. Your use of those services is governed by their respective terms and policies.

Stripe processes subscription payments and billing. (privacy policy)

11. Warranty Disclaimer

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRAFTHQ TECHNOLOGIES DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR USE.

12. Billing, Subscriptions, and Payments

Certain features of the Service require a paid subscription. Pricing, plan features, and billing intervals are disclosed at checkout.

Payments are processed by our third-party payment processor, Stripe. We do not store or process your full payment card details on our servers. Your use of Stripe is subject to Stripe’s terms and privacy policy.

Subscriptions and Renewals: Subscriptions automatically renew at the end of each billing period unless canceled prior to renewal.

Free Trials: If a free trial is offered, your subscription will automatically convert to a paid subscription at the end of the trial period unless canceled before the trial ends.

Cancellations: You may cancel your subscription at any time through your account or the billing portal. Cancellation takes effect at the end of the current billing period unless otherwise stated at checkout.

Refunds: Except where required by law, fees are non-refundable and we do not provide refunds or credits for partial billing periods, unused usage, or unused time remaining on a subscription.

Taxes: Applicable taxes may be calculated and collected by Stripe based on your location and local tax requirements.

13. Copyright and Infringement

You represent that you own or have the necessary rights to any content you upload to the Service, including resumes, templates, and documents.

If you believe that content hosted on the Service infringes your intellectual property rights, you may submit a written notice to [email protected].

We reserve the right to remove or restrict access to content alleged to be infringing and to terminate repeat infringers where appropriate.

14. Limitation of Liability

To the maximum extent permitted by law, CRAFTHQ Technologies will not be liable for indirect, incidental, or consequential damages, including lost data or employment outcomes.

Our total liability will not exceed the amount you paid us in the 12 months prior to the claim, or $100 if no fees were paid.

15. Indemnification

You agree to indemnify and hold harmless CRAFTHQ Technologies from claims arising from your use of the Service or violation of these Terms.

16. Termination

You may terminate your account at any time by contacting support. We may suspend or terminate access for violations of these Terms, misuse of the Service, or extended inactivity.

Following subscription cancellation or account termination, we may retain certain data for a limited period in accordance with our Privacy Policy, after which it will be deleted unless retention is required for legal, security, or compliance purposes.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California.

Arbitration: Except where prohibited by law, disputes arising from these Terms or the Service will be resolved through binding arbitration rather than court proceedings.

Opt-Out: You may opt out of arbitration by emailing [email protected] within 30 days of first accepting these Terms.

Either party may seek injunctive relief in court for intellectual property matters.

Disputes relating to billing, subscriptions, or payments must be raised with us before initiating a chargeback or payment dispute.

18. General Provisions

These Terms and our Privacy Policy constitute the entire agreement between you and CRAFTHQ Technologies. If any provision is unenforceable, the remaining provisions remain in effect.